A neighbor got duped by this scam, as I’m sure many others have as well, so I feel compelled to giver people a heads-up on this new digital identity theft tactic.
Many computer and identify threats today, can come from seemingly innocent and disguised tactics, sometimes hiding in plain site.
Fake computer support call.
The main target for this particular scam are baby boomers (high bank account balances, perceived lower technical savvy). Please share this with your parents and grandparents so they don’t get caught off guard like my neighbor.
A man called saying he was responding to a computer technical support ticket and was calling to help with a reported computer problem. To ‘troubleshoot’ the computer problem, he would need online access to the person’s computer. The unsuspecting computer owner provided their email and then accepted online remote access, giving the “technician” complete and open access to their computer. The “technician” pretended to fix a ‘printing’ problem, and in the process, installed malware on the person’s machine. Over the next few days, the malware monitored the person’s computer, recorded their bank log in information and quietly sent that information back to the “computer technician” who then proceeded to log into the person’s bank and transfer out thousands of dollars, in small less noticeable increments.
What to do:
Don’t be tricked by this clever scam.
If you don’t remember calling technical support, you probably didn’t.
If you are not aware of a problem with your computer, you probably don’t have one.
Don’t fall for the ‘your husband’ or ‘your wife’ called trick.
Only work with technical support when you call them, not when they call you.
Don’t ever accept a remote log in or remote desktop control from any source you are not 100% certain is a trusted company or IT support with whom you initiated the interaction.
If you are not sure, of the authenticity of any technical support interaction, hang up.
When in doubt, use good judgement and error on the side of extra care.
If you are just not sure… first, get the help of a friend or family member that you trust and have them help you get support for your computer or help you interact with technical support for a real problem that you may be experiencing.
Sometimes digital threats are hiding right in plain site. The reality is that you just have to be aware, ask questions, and be smart.